FAQs

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Frequently Asked Questions 

  • Are Cloud Nine Spa Chalets Hosted Accommodation?
No, we are not a B&B "hosted" kind of place. We leave you to be you.  We are here to meet and greet you personally, and more than happy to help during Reception hours. After you arrive at your Chalet, we do not disturb our guests during their stay (unless asked for or pre-arranged). As we live and work on site, you may see us in the public areas or at Reception, so feel free to say Hi! Apart from you knowing we are here for you if needed, we want your stay to be as private and relaxing as possible.
  • Do You Provide Food?
You will need to self-cater for your meals, and have something organised for at least your first night and morning. (Starter milk and eggs supplied). We will provide you with information regarding places to eat when you book, or you can request the information anytime  by email.
  • Are you disabled friendly? 
Sorry , no, we are not wheelchair accessible, and suggest that guests who find steps too much may not find our accommodation suitable.
  • Do You Cater For Children?
Yes, we invite children to stay. 

We have a few special things for our younger guests, which we will not reveal here, but will greet them in their Chalet! 

All children are charged at the additional guest rate unless they are NOT YET CRAWLING, in which case they are free. 

Children not in a cot are all to be allocated a bed and included in the booking numbers/max guests. 

A "Child" is considered to be ANY YOUNGSTER WHO IS MOBILE, and the child tariff is payable, regardless of age. Children booked as infants who are in fact mobile, will be charged the child rate upon departure.

We have porta cots and high chairs for hire should you require one $10 hire fee. 

You may also request a bucket of toys when booking. These are free of charge. Bath toys are provided in the bathroom cupboard. 

Adults are expected to supervise children at all times, both in and out of your Chalet.
  • Do You Allow Pets?
We regret that we are not able to accommodate any pets, just humans! 
  • Do You Have WIFI?
No, sorry, we do not have WIFI . 
  • Do you have Mobile Signal?
Sort of! The Hot Tub Chalet has excellent Telstra coverage. The Spa Chalet will also receive Telstra coverage, but you may need to walk around to find the spot. All other networks can be limited. We are the only holiday accommodation in Porongurup to have any signal at all. 
  • Can I Get A Massage?
Yes, you sure can. Louise is happy to come out to do massages. Please call 0409 113 494 and leave a message to book. Louise is not employed by Cloud Nine, you need to arrange payment directly with her, and let her know which Chalet you are in! 
  • Do you have TV Reception? 
Yes, you bet. Our Chalet have digital satellite installed for full TV Reception for all Australian free-to-air channels so you can enjoy your favourite shows on your holiday.
  • Do you have Radio Reception?
Our Satellite TV system has many, many radio stations to choose from. 
  • Do You Have Foxtel?
We do not offer Foxtel. We do however provide a large selection on DVDs in your Chalet.
  • Can I Smoke?
Yes, smoking is permitted on the outside deck of your Chalet. Bucket ashtrays are provided. Smoking is not permitted inside at any time, around the property or in the Hot Tub room. 
  • How Much Parking is there?
There is parking for 1 vehicle undercover, plenty of parking around your Chalet for additional cars, boats etc. 
  • How Far Apart Are Your Chalets?
The 2 Chalets are well apart, and have separate access roads. We assure you that each Chalet is very private and well away from anyone else. You will not feel like you need to whisper or be disturbing anyone during your stay with us.

  • When can I use the Hot Tub?

Anytime you like ! There are no restrictions at all on what time of day or night you can use your Hot Tub. Feel like one at 3am? Go for it! 
  • Do You Provide Unlimited Eggs and Milk?
1 Litre of Milk is provided as a starter. 1 dozen eggs are also provided. Any additional supplies of eggs can be purchased from Reception (if we have a large enough supply from our girls). You will need to provide your own milk if you require more than initially provided.
  • What Do You Provide if I Run Out? 
We do provide a lot of everything from the get go, so we anticipate you should be well supplied. (We will provide you with a list when you book, or you can request one to be emailed at any time.) We are happy to replenish anything in your Chalet should you run out. We expect this will be in a reasonable manner, and there will only be a charge if usage is excessive. We suggest you bring along anything that you may require an out of the ordinary amount of. 
  • Can I Walk or Ride around the Property? 
Yes, you sure can. Feel free to wander one of our two bush walks, visit the animals, and to bring push bikes. The property is yours to enjoy. 
  • Can I Ride An Off-Road Motorbike or a 3 Wheeler Around?
No, sorry we do not allow off-road motorbikes or 3 wheelers or similar, as our guest's peace and quiet is our main priority .
  • Where Can I Buy Groceries? 
The Porongurup Shop can help with General Store basics. A large IGA is located in Mount Barker. Albany has 3 Woolworths, 2 Coles and 2 IGA Supermarkets. 
  • Where Can I Buy Alcohol?
Any of the local wineries can help with your Wine requirements. The closest winery is a 2 minute drive. Bottle Shops are located in Mt Barker and Albany for other alcoholic beverages. 
  • How far are you from?...... :
  • Albany: 30 minutes
  • Porongurup National Park: 5 minutes
  • Porongurup Village: 10 minutes
  • Castle Rock Skywalk: 5 minutes
  • Stirling Ranges: Between 15-30 minutes, depending on what bit you are going to!
  • Bluff Knoll: 30 minutes
  • Mt Barker: 30 minutes
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